Warning : O2 Internet Czech Republic

I would like to warn fellow consumers about a new marketing strategy O2 have adopted that quite frankly is borderline daylight robbery.

This is from a recent personal experience in the Czech Republic, but since o2 is globalized, it wouldn’t surprise me if this giant was up to similar tricks in other countries.

The Scam:

Sign an o2 ADSL package and they will give you a free ADSL modem, more info here. Now notice in that link it says activation of this for 1 crown (essentially this is almost free). The information 02 put out in their marketing and sales (via phone support) is that, this 1 crown is the final cost for your modem. However, like I discovered the hard way, 02 will send you a 2nd more formidable bill for the modem the following month after sign up (1260 crowns).

I was a little annoyed by this scam behavior, and it seems I am not the only one. I didn’t realize this but 02 has already tarnished its reputation in the Czech Republic. The internet is flooded with complaints by Expats living in Czech having some or other issue with this company.

The resolution:

02 will accept this modem back if you return it (at your own costs) within 1 month of receiving it. Similar ADSL modem/ wireless routers retail from 1000 crowns, but if you already have a router, you can pick up an ADSL2 modem for around 500 crowns.

02 Internet is also much slower than UPC who are now offering full 100mbps fibre to door connections in cabled zones, but unfortunately for most people who can only get telephone ADSL the quickest you’ll get from 02 is 16mbps, but this is highly unlikely unless you’re living very close to the base station. Typically expect 4mbps – 8mbps.

Still if its at all possible at least attempt to sign with UPC first. Overall customer service is better. For example when UPC discontinued their 2mbps connections, they upgraded all their existing clients for free to 10mbps.

That’s all , you have been warned.


2 thoughts on “Warning : O2 Internet Czech Republic

  1. You might be interested in my experience with O2 in Ireland. I just blogged about it now, and found your entry as a possibly related post.

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