Its an honest question and I’ll try give you an honest answer.
Q: Do I blog complaints as a form of tech nerd revenge?
A: The way I see it, I blog as a last , last , last resort, after having tried everything to resolve a situation with any Mega Corp. And I have to say a great deal of the time, my issue is resolved in a timely and expected manner. But when its not (rare) or when I feel like I am falling prey to some or other cheap and dirty trick, I have no problem blogging about it, not really as a revenge tactic, but this is what I love about Word Press, anyone who is using Google has a chance to land on one of your blog posts. The way I see it , if that person happens to be looking for a public warning about a certain company or consumer product, and I’ve managed to give an unbiased account, and help someone else from making a mistake, then that is the outcome I want to achieve.
Q: How effective is complaints blogging?
A: Very effective, more effective than you would imagine. Michael’s Techbox is a rather small niche market tech site, with only a few dedicated readers, most of the readers of this site are all here for a reason, to find information. Even though its a small site, with a small following (around 100 reads a day) I’ve had some very positive feedback from my complaint related blog posts. Including Microsoft staff taking my suggestions seriously. I’ve had GoDaddy support staff personally contact after reading my blog post and provide me with better than average customer support. I’ve once had a serious complaint about Sony, and someone else in the community read this complaint and assisted me in finding a solution I had long given up on. More importantly I’ve had many people thank me for the warnings.
Ultimately why do I blog my complaints?
1. To create public awareness, but mainly there is a huge gap in our unspoken justice system. Mega corps mass produce, and typically things go well, but when things do not go well, the mega corp typically treats you as a powerless entity and knows very well that if you’re not going to buy this product, there are 100 other consumers who will. I blog complaints for everyone who has ever been in a frustrating situation with a Mega Corp, in the hope that by creating enough public awareness, products get enhanced, service gets better, and word of mouth gets out there, when a complaint is justified.
Recently I read a story about a lady who leased a car, had it stolen, insurance paid the leasing company full value of the car, however now they are demanding an additional full payment of the total value of the vehicle, and because they’re a mega corp, they’re getting away with it legally. In this case how else can the man on the street fight back? How other than blogging! Happy reading.